Reasons to Call Your Oncology Provider or Nurse

Nurse Line- 704-947-6599 (Option 5, M-Th 8:00am-5:00pm)

For Emergencies/After-hours 704-947-6599 (Option 8)

It is common to experience side effects from your treatment. There are severe side effects that may result in the need for immediate medical attention. It is important that you and your family are aware of these potential side effects to know when to contact your provider or nurse. During office hours, please contact our office at 704-947-6599. Follow the prompts for the nurse line to report your side effects. After hours, listen for the prompts to tell you how to contact the provider on call. IF THERE IS AN EMERGENCY, PLEASE CALL 911. PLEASE DO NOT LEAVE MESSAGES ON THE NURSE LINE FOR EMERGENCIES.

Please call for:

  • Fever & Chills: a temperature 101˚ or greater and or chills
  • Mild Difficulty Breathing(Call 911 for Moderate to Severe breathing trouble)
  • Diarrhea: More than three loose, watery stools in 24 hours, uncontrolled by medication
  • Nausea/Vomiting – Vomiting more than 2 times in 24 hours, Nausea unrelieved by current medication, Unable to eat or take medication.
  • Uncontrolled, Excessive, or Unexplained Bleeding or Bruising. (I.e. Blood in vomit, stool, or urine)
  • Signs of Infection:
    • Urinary – pain, burning, hesitancy and/or frequency when you urinate
    • Respiratory – coughing up green or yellow mucus and/or runny nose containing green or yellow snot
    • Ear – ear ache occurring one or both ears
    • Skin – redness, swollen, or painful areas appearing on your skin
  • IV/Port Site Reactions: Redness, swelling, blistering, or pain around your IV or port site
  • Pain – New or worsening pain, unrelieved by current medication
  • Increased weakness, Dizziness
  • Swelling in legs or arms
  • Confusion
  • Skin Rash
  • Persistent cough (any types)
  • Medications changes, medical/dental procedures
  • If you have any questions or concerns, please call